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| About Us Business Reply Ltd offer quality products and quality service. We do our utmost to ensure that you enjoy buying from us. If you have any suggestions or comments please email us using the link on the store page. Our Contact details: Business Reply Ltd 28 Rubicon Centre Broad Ground Road Redditch B98 8YP United Kingdom Phone: 01527 514191 Fax: 01527 514100 Email: sales@business-reply.co.uk Company VAT no:754405534. Company Reg. no: 4059764. Registered with Data Protection. Consumer Credit Licence held. FSB member. |
| Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. We accept Paypal payments, Credit card, Debit Cards and American Express. Postal Orders and Personal Cheques are also welcomed. Please understand that in order to protect ourselves we cannot dispatch items until we received cleared funds. Please make cheques payable to Business Reply Ltd thank you. When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.All images are for illustration purposes only final product may vary. E & O.E. Dimensions are approximate. When buying goods and services on the Internet, you, the consumer is entering a legally binding contract. All contracts and legal requirements are those covered by UK law. WEEE Directive July 2007: The following products require a WEEE charge (plus VAT) to ensure they are treated or recycled at the end of their useful life. If you wish to look after the WEEE liability yourself then you do not need to send the following additional payments. Prodis Integral Icemakers - £10.00 Prodis Modular Icemakers - £35.00 Prodis Refrigerated Cabinets - £35.00 Prodis Cabinet Warewashers - £10.00 Prodis Hood Dishwashers - £45.00 Prodis Tabletop Catering Equipment - £10.00 Elframo Cabinet Warewashers - £10.00 Elframo Hood Dishwashers - £45.00 Any item may be subject to change in design or specification. Product descriptions or images are therefore illustrative only. If you require confirmation of certain spec please ask us. |
| Shipping And Handling We will process your order upon payment of cleared funds. Delivery schedules are quoted here on our web site. Postage Costs are as follows: Anywhere in England and Wales please see postage costs below. Scotland, Northern Ireland and other destinations please e-mail to confirm postage costs. Standard Delivery Charge is £9.95 ALL orders OVER £40.00 have FREE delivery. |
| Delivery Schedule Delivery: Allow up to 5 working days (unless otherwise stated) from dispatch. Next day delivery is available on request and for an additional charge. Standard Delivery Charge is £9.95 ALL orders OVER £40.00 have FREE delivery. This is to one address in the UK mainland. Delivery Acceptance: Delivery is to the front door only and does not include positioning or unpacking.It is the customers’ responsibility to ensure goods can be delivered successfully, i.e. door access, lifting etc. Ensure all damages and shortages are signed for by the courier (keep a copy) and reported to us at the point of delivery as claims cannot be made after this. By signing the delivery note you agree that the goods have been received complete and in a satisfactory condition. Under no circumstances are we liable for consequential loss. Special order items are highlighted as such and may take longer to dispatch. For specific delivery dates on these items please contact us sales@business-reply.co.uk. We do not offer items for sale on a trial basis. Thse customer must ensure that the specifications of the item are suitable prior to ordering. The customer will be liable for any aborted delivery charges. |
| Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
| Tax Charges For orders made from the UK or the European Union, Prices are subject to VAT at 17.5% unless otherwise stated. A full VAT invoice will be emailed to you. |
| Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. |
| Guarantee If you are for any reason not satisfied with your item please contact us in the first instance to enable us to address the concerns that you have. Call: 01527 514191 Or fax: 01527 514100. Any items believed to be faulty under a return to base warranty must be shipped to us within the stated warranty period under your own arrangements and cost. We shall repair the item or replace as apporopriate and return it to you. If you believe the unit has developed a fault please contact us. If the product is tested and found not faulty you will be liable for a £10.00 handling charge and cost of postage to return the product to you. Warranty is a parts only warranty unless otherwise stated and will cover the attention and replacement of parts due to mechanical breakdown, labour will be charged seperately. Iincorrect operation, negligence, cleaning, programming, adjustmnents and issues affected by third party are not covered. In such cases a charge will be made. Dead on arrival products should be notified within 24 hours of delivery. Each request for service will be assessed at the point of request, wheteher to send out an engineer or to replace the unit. In the case of replacemnet a B grade or exchange product may replace it, subject to the units age. We will attempt to resolve service issues within 7 working days.. Some items sold with a manufacturers warranty may involve filling in a warranty card and posting to the manufacturer direct. They eill carry terms and conditions subject to the said manufacturer. You are responsible for creating and storing backups where applicable. Products are not covered for accidental or willful damage. Business Reply Ltd accepts no liability for lost sales, profits or goodwill resulting from interruptions in the functioning of any item and/or shortfalls in the functionality. |
| Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01527 514191 (International +44 01527 514191) or fax us on 01527 514100 or write to us at 28 Rubicon Centre Broad Ground Road Redditch B98 8YP United Kingdom |
| Privacy Policy Business Reply Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. We are registered with Data Protection, hold a current Consumer Credit Licence and are members of the FSB. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. By accepting these conditions you are also accepting to receive any future mailings from us. These mailings will provide you with an opt out facility if you so wish. |
| Returns Policy Returns: Returns will only be accepted by prior contact with us and within 7 days of purchase. A 25% re-stocking charge will apply. All items must be returned at the customer’s expense and at your own risk. Items returned must be in a resalable condition and in the original packaging. Items returned must be in a re-saleable condition. This includes the original outer packaging. IItems must be wholly boxed. Items that are not returned in a re-saleable condition will not be refunded ***Returns will only be accepted by prior contact with us*** |
